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June 13, 2008 • Posted by Michael Ferrari

The Future of Banking and The Social Web

Banks, as of late, have claimed simple service adjustments such as online banking and bill pay as being a foray into the Social Web. And while entities like Wells Fargo may be blogging, and doing a great job at it, their actual services are not socially enabled.

The reality is that online banking innovation, has to this point in time been an extension of the "branch" marketing mentality. Just putting their services where people are more apt to use them. I consider this basic customer service and not real innovation.

The Social Web is about creating community and joining others in the conversation, not simply putting out the same information in a different format.

Large American financial institutions have been slow to the game, but companies like Virgin Money (family and friend lending), Social Picks (online community for stock market investors to share investment ideas), Kiva (loans to entrepreneurs in developing countries) and our company, SmartyPig (web 2.0 social piggy bank), are using the Social Web premise of sharing and organizing to revolutionize financial services. With a majority of the next generation of banking customers online and sharing nearly every aspect of their lives with one another, it seems to be a decent bet that these services will not only grow, but become increasingly attractive to new consumers. Why? Because these individuals and families still trust their peers more than they trust A-list bloggers. They want to interact the way they do everywhere else on the Web.

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